The Challenge: Delays and Non-Conforming Materials

When a leading cryogenic manufacturer’s incumbent tubing supplier began to experience extended lead times—even on purchase orders that were already in place. This caused significant production line disruptions and directly impacted their ability to ship units to their customers on schedule.

To make matters worse, the supplier’s quality began to decline. A spike in non-conforming materials (NCMs)—particularly formed tubing assemblies that didn’t fit into the cryogenic system—began to erode confidence and consume valuable time in rework and troubleshooting. The situation demanded not just a new supplier, but a trusted partner that could deliver both consistency and quality.

Omni Services Steps In

Omni Services introduced its Formed Tubing Manufacturing Division (FTD) in Victor, NY to the manufacturers Engineering, Quality Control, and Purchasing teams. Our collaboration began with a detailed in-person presentation, highlighting the “Why Omni” approach: a commitment to zero defects, on-time delivery, and unmatched responsiveness.

The presentation sparked interest, and within two weeks, their team visited our Victor facility to tour the Formed Tube Division in person. This hands-on visit reinforced our capabilities and commitment to excellence, prompting them to begin testing Omni as a supplier.

Proven Results: Zero Defects, Zero Delays

In the six months that followed, Omni Services began supplying them with a selection of critical cryogenic formed tubing assemblies. During this trial period, we maintained a 100% on-time delivery rate with zero defective parts.

This performance quickly demonstrated our value as a dependable, high-performance supplier. The manufacturer’s team was able to keep their production lines running smoothly and eliminate the costly delays and quality issues they had been facing. The result? Omni Services was officially named primary supplier for formed tubing assemblies.

The Partnership Today

Today, Omni Services supplies nearly 90% of all formed tube assemblies and details for this manufacturer, representing approximately $350K annually. Our relationship is built on trust, consistency, and a shared focus on quality, and we continue to uphold a near-perfect record for on-time delivery and zero defects.

Why Cleanliness Matters in Cryogenics

In addition to our expertise in formed tubing, Omni Services understands that cleanliness is mission-critical in cryogenic systems. Even microscopic contaminants can lead to flow restrictions, freeze-ups, or performance failures in high-purity environments. That’s why we offer specialized coupler cleaning services tailored to the stringent demands of cryogenic applications.

Our precision cleaning process ensures that every component meets the strictest cleanliness standards, helping customers avoid downtime and system degradation. This attention to detail reinforces our role as a value-added integrator in the cryogenic fluid transfer space.

Learn more about how cleanliness impacts cryogenic performance and how Omni supports OEMs with high-purity cleaning capabilities.

Conclusion: A Model for Manufacturing Partnerships

Omni Services’ partnership with this cryogenic manufacturer is a model of how responsiveness, reliability, and a commitment to quality can transform a supply chain challenge into a long-term, high-performance relationship.

Whether it’s delivering precision-formed cryogenic tubing or providing industry-compliant cleaning services, Omni Services proudly supports OEMs in the cryogenics sector with reliable, turnkey solutions that meet and exceed expectations.